UNITED STATES

North Carolina
Quitline:
North Carolina Quit Line
In operation since November 2005
Website:
Phone No:
Line#
Toll Free Number
Language
1 (800) QUIT-NOW (800-784-8669) English & Spanish
T (877) 777-6534 Deaf or hard of hearing
Eligibility Criteria
For counseling:
 Readiness
For free medications:
 None
 
Languages
Counseling offered in:
 English, Spanish
Third party counseling:
 Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Interpretive services with translation in over 170 languages
 
Standard Hours of Operation:
Counseling assistance available:
 
Mon 8:00:00 - 03:0000
Tues 8:00:00 - 03:0000
Wed 8:00:00 - 03:0000
Thurs 8:00:00 - 03:0000
Fri 8:00:00 - 03:0000
Sat 8:00:00 - 03:0000
Sun 8:00:00 - 03:0000
 
Live pickup of incoming calls:
 
Mon 24 hours -
Tues 24 hours -
Wed 24 hours -
Thurs 24 hours -
Fri 24 hours -
Sat 24 hours -
Sun 24 hours -
 
Closed On:
Independence Day, Thanksgiving, and Christmas Day
Services Offered
 
Phone Counseling
?Standard counseling available for an adult tobacco smoker Single session counseling; Multiple client-initiated; Multiple counselor-initiated
?Number of sessions provided for typical tobacco smoker 4
?Length of typical 1st session 30 minutes
?Length of typical follow-up session 10 - 15 minutes
?Timing of counseling sessions Program is relapse sensitive with at least two follow-up calls in the 10 days post quit; At least one or two of the calls are spaced at 21 day intervals to provide ongoing follow-up support
Web-based Services
Information about the quitline; Information about tobacco cessation

Other Services
Voicemail with call back; Recorded messages for help with quitting; Referral to other services; Fax referral from health care providers and other referral resources; Mailed information and self-help resources

Medication offered for free or at a discount
?Free medications None
?Discounted medications None


Specialized material available for:
Youth 17 and under; Smokeless tobacco users; Chronic Conditions; Ethnic and priority populations; Pregnant women or individuals planning a pregnancy; Lesbian, gay, bisexual and transgender

Specialized material sent to:
Health professionals; Those wanting to help others quit; Non-smokers

 
Operator of the quitline counseling services: Free & Clear, Inc.
Funder: North Carolina Health & Wellness Trust Fund; North Carolina Department of Health & Human Services Tobacco Prevention and Control Branch
Funding source(s): MSA funds, Federal government
 
as of March 2010