UNITED STATES

New York
Quitline:
New York State Smokers' Quitline
In operation since June 2000
Website:
Phone No:
Line#
Toll Free Number
Language
1 (866) NY-QUITS English
2 (866) NY-QUITS Other than English
3 (866) QUIT-FAX Fax number
Eligibility Criteria
For counseling:
 None
For free medications:
 Age 18+; NYS resident; 10cig/day or more; No contraindications; Plan to quit within 2 weeks; Agree to call back
 
Languages
Counseling offered in:
 English, Spanish
Third party counseling:
 Mandarin, Cantonese, Korean, Vietnamese, French, Russian, AT&T services with translation in over 140 languages
 
Standard Hours of Operation:
Counseling assistance available:
 
Mon 9:00:00 - 24:00:00
Tues 9:00:00 - 24:00:00
Wed 9:00:00 - 24:00:00
Thurs 9:00:00 - 21:00:00
Fri 9:00:00 - 21:00:00
Sat 9:00:00 - 13:00:00
Sun 9:00:00 - 13:00:00
 
Live pickup of incoming calls:
 
Mon 9:00:00 - 24:00:00
Tues 9:00:00 - 24:00:00
Wed 9:00:00 - 24:00:00
Thurs 9:00:00 - 21:00:00
Fri 9:00:00 - 21:00:00
Sat 9:00:00 - 13:00:00
Sun 9:00:00 - 13:00:00
 
Closed On:
Easter, Memorial Day, Independence Day, Thanksgiving, Christmas
Services Offered
 
Phone Counseling
?Standard counseling available for an adult tobacco smoker Brief intervention with counseling offered at intake and through one follow-up call for privately insured clients. Up to four counseling sessions offered to Medicaid and uninsured clients. Two sessions for privately insured and up to four sessions for Medicaid and uninsured.
?Number of sessions provided for typical tobacco smoker 2
?Length of typical 1st session 12 - 20 minutes
?Length of typical follow-up session 7 - 20 minutes
?Timing of counseling sessions Timed around quit date and then negotiated with client
Web-based Services
Information about the quitline; Information about tobacco cessation; Self-directed web-based intervention to help tobacco users quit

Other Services
Voice mail with call back; Recorded messages for help with quitting; Referral to other services; Fax referral for health care providers and other referral sources; Mailed information or self-help resources; Email address for inquiries; Online ordering

Medication offered for free or at a discount
?Free medications Patch; Gum; Lozenge
?Discounted medications None


Specialized material available for:
Pregnant tobacco users; Large print; Youth 12-17; Youth 18-24; Older tobacco users; Smokeless tobacco users

Specialized material sent to:
Health professionals; Those wanting to help others quit; Non-smokers

 
Operator of the quitline counseling services: Roswell Park Cancer Institute
Funder: New York State Department of Health
Funding source(s): State/Provincial government, Federal government
 
As of March 2009