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UNITED STATES
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Quitline: |
New Mexico Free Tobacco Help Line
In operation since May 2005
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Website: |
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Phone No: |
Line# |
Toll Free Number |
Language |
| 1 |
(800) QUIT-NOW (800) 784-8669 |
English |
| 2 |
(800) QUIT-NOW (800) 784-8669 |
Spanish |
| 3 |
(800) 814-4565 |
Fax number |
| 4 |
(877) 777-6534 |
Deaf or hard of hearing |
| T |
(877) 777-6534 |
Deaf or hard of hearing |
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Eligibility Criteria |
For counseling: |
Services available to youth and adult tobacco users, family and friends of tobacco users and health care providers. |
For free medications: |
Must be age 18 or older, ready to quit within 30 days, participating in multiple session counseling and have no contraindications for nicotine replacement therapy.
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Languages
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Counseling offered in: |
English, Spanish
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Third party counseling: |
AT&T interpretive services with translation in over 140 languages.
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Standard Hours of Operation: |
Counseling assistance available: |
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| Mon |
6:00:00 |
- |
22:00:00 |
| Tues |
6:00:00 |
- |
22:00:00 |
| Wed |
6:00:00 |
- |
22:00:00 |
| Thurs |
6:00:00 |
- |
22:00:00 |
| Fri |
6:00:00 |
- |
22:00:00 |
| Sat |
6:00:00 |
- |
22:00:00 |
| Sun |
6:00:00 |
- |
22:00:00 |
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Live pickup of incoming calls: |
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| Mon |
6:00:00 |
- |
22:00:00 |
| Tues |
6:00:00 |
- |
22:00:00 |
| Wed |
6:00:00 |
- |
22:00:00 |
| Thurs |
6:00:00 |
- |
22:00:00 |
| Fri |
6:00:00 |
- |
22:00:00 |
| Sat |
6:00:00 |
- |
22:00:00 |
| Sun |
6:00:00 |
- |
22:00:00 |
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Closed On: |
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Independence Day, Thanksgiving, and Christmas. Closed early on Christmas Eve and New Year's Eve.
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Services Offered |
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Phone Counseling |
| ?Standard counseling available for an adult tobacco smoker |
Single session with quit coach; Multiple sessions with coach-initiated calls; Unlimited enrollment in program. |
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| ?Number of sessions provided for typical tobacco smoker |
4 |
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| ?Length of typical 1st session |
30 minutes |
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| ?Length of typical follow-up session |
10 - 15 minutes |
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| ?Timing of counseling sessions |
Negotiated with client: Program is relapse sensitive with at least two follow-up calls in the 10 days post quit. At least one or two of the calls are spaced at 21 day intervals to provide ongoing follow-up support. |
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Web-based Services |
Integrated phone/web service.
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Other Services |
Voice mail with call back; Recorded meassages for help with Quitting; Referral to other services; Fax referral for health care providers and other referral sources; Mailed information or self-help resources.
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Medication offered for free or at a discount |
| ?Free medications |
Free nicotine replacement theraphy for those who are eligible (see above). |
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| ?Discounted medications |
None |
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Specialized material available for: |
Pregnant tobacco users; Youth 17 and under; Smokeless tobacco users; Racial/ethnic populations and Chronic Conditions.
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Specialized material sent to: |
Health Professionals; Those wanting to help others quit.
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Operator of the quitline counseling services: National Jewish Medical Center
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Funder: New Mexico Department of Health
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Funding source(s): State/Provincial government, MSA funds, Federal government
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As of Aug. 2008
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