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UNITED STATES
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Quitline: |
Maine Tobacco HelpLine
In operation since August 2001
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Website: |
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Phone No: |
Line# |
Toll Free Number |
Language |
| 1 |
1-800-207-1230 |
English |
| 2 |
1-800-QUIT NOW |
English/Spanish |
| 3 |
1-800-NEWCHOICE |
English Youth |
| T |
1-877-777-6534 |
TTY |
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Eligibility Criteria |
For counseling: |
All callers are eligible for multiple-call program. Caller criteria includes: Age (adults, 18 and over, youth 17 and younger); Readiness to quit within 30 days; Insurance status (insured, uninsured or Medicaid); Special population (pregnant or youth) |
For free medications: |
Ready to quit withint 30 days; Must have no exclusions. Must have no insurance benefit for NRT.
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Languages
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Counseling offered in: |
English, Spanish
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Third party counseling: |
Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Interpretive services with translation in over 170 languages
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Standard Hours of Operation: |
Counseling assistance available: |
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| Mon |
8:00:00 |
- |
3:00:00 |
| Tues |
8:00:00 |
- |
3:00:00 |
| Wed |
8:00:00 |
- |
3:00:00 |
| Thurs |
8:00:00 |
- |
3:00:00 |
| Fri |
8:00:00 |
- |
3:00:00 |
| Sat |
8:00:00 |
- |
3:00:00 |
| Sun |
8:00:00 |
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3:00:00 |
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Live pickup of incoming calls: |
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| Mon |
24 Hours |
- |
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| Tues |
24 Hours |
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| Wed |
24 Hours |
- |
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| Thurs |
24 Hours |
- |
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| Fri |
24 Hours |
- |
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| Sat |
24 Hours |
- |
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| Sun |
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- |
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Closed On: |
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Thanksgiving, and Christmas
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Services Offered |
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Phone Counseling |
| ?Standard counseling available for an adult tobacco smoker |
Single session counseling; Multiple: client-initiated; Multiple: counselor-initiated |
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| ?Number of sessions provided for typical tobacco smoker |
5 |
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| ?Length of typical 1st session |
30 minutes |
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| ?Length of typical follow-up session |
10-15 minutes |
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| ?Timing of counseling sessions |
Program is relapse sensitive with at least two follow-up calls in the 10 days post quit; At least one or two of the calls are spaced at 21 day intervals to provide ongoing follow-up support |
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Web-based Services |
Information about the quitline; Information about tobacco cessation; Integrated phone/web product.
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Other Services |
Voicemail with call back; Recorded messages for help with quitting; Referral to other services; Fax referral for health care providers and other referral sources; Mailed information or self-help resources
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Medication offered for free or at a discount |
| ?Free medications |
Patch, gum, and lozenge |
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| ?Discounted medications |
None |
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Specialized material available for: |
Pregnant tobacco users; Youth 17 and younger; Smokeless tobacco users; Chronic conditions; Ethnic and priority populations
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Specialized material sent to: |
Health professionals; Those wanting to help others quit; Non-smokers
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Operator of the quitline counseling services: MaineHealth Center for Tobacco Independence
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Funder: Partnership for a Tobacco-Free Maine (Maine, CDC, DHHS)
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Funding source(s): State/Provincial government, MSA funds
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July 2010
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